Results speak for themselves and so do our customers. The following testimonials are from recent customers that subscribe to Washington Checkbook.
In the construction business our strength is customer satisfaction. INEX Construction's commitment, experience, and expertise has established a great business relationships with our customers that will last a lifetime!
January 6th 2019
Based on Checkbook high ratings, I called Chuck about a bathroom remodeling job by someone else that went bad. The shower was not draining. Another plumber had advised us to tear out the shower and redo it, saying the angle of the drainage pipes was likely too shallow to drain well.
Chuck came out and suggested instead based on his years of experience that the drainage might have been blocked partially by construction debris at the time of remodeling. Rather than start a job that would cost thousands (and profit him), he said we should hire someone to make sure the drainage was clear.
He was totally right, saving us thousands of dollars. The pipe was blocked by debris and, when cleared, the shower now drains fine.
Someone dumber, less experienced, or more greedy would have just torn up the bathroom and charged us thousands and we would never have known any different. His behavior was directly in line with the reviews in Consumer Checkbook as an admired honest and thoughtful guy. I write almost no reviews online, but this is a personal thank you to someone who believes in handshakes, caring, and fair dealings.
My bathroom renovation was seamless. Chuck’s proposal was clear, the vendors he recommended for tile, fixtures, etc. were excellent, and Said and the on-site team started on time and worked fast (important since is the only bath). During the renovation, slight changes were made to the original plan that worked better.
The results are beautiful, especially the tile work, which looks perfect and is exactly what I’d wanted.
It was our first bathroom to be remodeled since we moved into our house. The owner Chuck McDonald was just great. He gave precise price and advise on how to proceed to pick the bathroom products, and other contractors. The remodeling was done very professionally and on time. The craftsmanship was great and the staff had great skill to layout tiles and did the painting. Definitely will use this company again for our next bathroom remodeling
Unfortunately Inex no longer services DC, which is where my house is. They replied within 30 minutes to my online inquiry...on a Sunday! I appreciate how quickly they responded, but it is disappointing I won't get to work with them since they have so many positive reviews.
Everything you could ask for in a general contractor. Transformed our tiny, ancient Arlington kitchen into an absolute masterpiece. Nothing is standard in our circa 1941 colonial, but INEX expertly adapted to the challenges presented by the small space, outdated plumbing, and every other old house nuisance they encountered. INEX is expert at managing subcontractors and keeping them on schedule. Delivered on all three project metrics: cost, schedule, and performance. Could not recommend INEX more highly.
I strongly recommend that you contact Inex before preparing a home for sale. Chuck McDonald is super honest and gave me very good advice on the home improvements that were, and were not, necessary for a home sale. He gave me this advice even though it meant Inex would not have any work to perform on my home. By doing so, he spared me much time and expense. In addition to providing honest advice, Inex also does first-rate work on bathroom remodeling. They did a fabulous job in my home years ago and the customer service was great.
March 8th 2018
We recently hired INEX to renovate our laundry room and guest bathroom. Both rooms turned out great! Chuck and Said were easy to work with. Said was here every day consulting with his workers and bringing necessary supplies. Said was willing to add insulation in the attic of our garage so that the shower niche (backed up to attic) wouldn’t be too cold. And he installed backsplash tile on both sides of our laundry room when we realized we had enough tile (which was not originally in our plan but looks great). Said was also willing to bring our old cabinets, utility sink, and bathroom vanity and light fixture to the Habitat Restore which was a huge help as they couldn’t pick up the items for a few weeks. We would highly recommend INEX and plan to use them for some future projects.
February 19th 2018
Inex recently finished a third remodeling job in our home. We can't say enough good things about Chuck McDonald and Said. They are wonderful to work with. They give great advice, keep their promises and have an excellent construction crew that delivered a top notch renovation in our home. They worked very hard with us to turn out a finished project that exceeded our expectations and the job was done on time. This company worked cooperatively and flawlessly with electricians, plumbers and counter top installers who were in our house at the same time that they did their work. Best of all, we totally trust Inex and they do exactly as they promise and back up their work. Inex is a company we always recommend to our friends. If we need work done in our house in the future, we will be calling them again!
January 9th 2018
Chuck McDonald was very easy to work with and always pleasant. He responded to all my questions immediately and helped me through the whole process. His supervisor Said is excellent and was a pleasure to work with. Said has impeccable taste and his contractors do superb work. I couldn't be happier with my two remodelled bathrooms. They look beautiful.
December 8, 2017
Chuck and his team are wonderful. I had three people look at my bathroom to give me bids for a renovation, Chuck was the most prompt in getting his bid to me, and the best price, partly because Chuck proposed a great creative solution for a difficult problem in a tiny bathroom in my tiny 100+ year old bungalow (others had proposed moving the tub, sink and toilet - moving the plumbing increased the price). The work was started and completely on time. Said, the foreman overseeing the work is a saint - going above and beyond normal service - helped me take all the old fixtures to Community Forklift for donation, including some stuff left over from a kitchen renovation 2 years ago....AND, Said then helped me find a period appropriate solid wood panel door from Community Forklift, then modified the door to work in my bathroom. When the medicine cabinet couldn't be set into the wall because the vent pipe was in the way, he modified the medicine cabinet so beautifully that you can't tell it was modified to fit in the wall.The work crew cleaned up the place perfectly after they were done with work every day.Chuck and Said were caring and immediately responsive to any questions or concerns. You couldn't find someone better to a bathroom renovation for you
November 12, 2017
We have been exceedingly impressed with the service provided by INEX in managing our kitchen remodel. The business plan for the remodel and its contract was professionally developed and collaborated closely with us by their partner, Chuck McDonald. Another partner, Dermot McDermott, a hands-on craftsman originally from Ireland, efficiently and effectively coordinated our electrical, plumbing and flooring subcontractors. Plus he installed all of our 20 cabinets by himself, a true artist who did a beautiful job! We can't thank INEX enough.
Marilyn and Gene
July 24, 2017
INEX remodeled our outdated bathrooms, and they did an outstanding job from start to finish. They advised us through the process so that there were no surprises, from working with their preferred vendors, electricians, and plumbers, and delivered within the budget and on time. Even when there was a hiccup beyond their control, when a manufacturer cut our vanity top incorrectly, they handled it directly with the vendor and worked around the issue to minimize delays. Overall, we were very pleased with Chuck and Said's professionalism and the end results, and strongly recommend their expertise. Thanks, Shari and Dave Barash 240-453-9945
May 30, 2017
We are very pleased with the results of INEX's remodel of our two bathrooms. We especially appreciated the team's responsiveness in answering questions promptly, and in solving any issues as they arose. For example, when we realized that additional insulation was needed, Said purchased and installed it as a matter of course, even though there had been no earlier discussion in the contract about insulation. (of course, we paid for the insulation) Chuck is the initial contact point with the company, while Said is the on-site foreman, a division of labor that is well-suited to their individual strengths and personalities. Both gentlemen are very personable and customer service oriented, and a pleasure to work with. I also credit them with having workers who are careful in setting up and cleaning up the site daily, and who are trustworthy.
INEX's business model calls for the homeowner to be very involved in making the purchases of materials. This has the obvious advantage of your being able to control materials' cost and quality, suited to your taste. It has the disadvantage of requiring a significant time commitment on the part of the homeowner who is not already well-versed in selecting bathroom materials. INEX will provide helpful hand-holding, but you need to be engaged and willing to ask. In sum, we definitely recommend INEX for this type of project.
Is there anything we would have liked different? In our case, we would have preferred to have received the contract for singing a least a day or two before the work was scheduled to begin. Although we had the description of the scope of work from the outset, the legal stipulations were not given us until the day the work began. We had no problem as a result; I just would have wanted to have this important paperwork in advance. Our work was completed in March, 2017. Barbara
Feb 12, 2017
Based on superlative ratings in Checkbook, we hired Inex to remodel 2 very small bathrooms in our 90-year-old house. We definitely made the right decision because the company earned our complete trust through its high quality work and friendly staff. Our construction goals were: maximize the space, create high-end looking rooms, and not break the bank. Challenges included reconfiguring a room with strange angles, raising a low ceiling, and correcting a slanted floor. When you hire Inex, you purchase all product (e.g., tile, shower doors, faucets, vanities, radiators, etc.) from vendors, and you directly contract with the electricians or plumbers. You can purchase product from a vendor of your own choice and hire your own plumbers/electricians OR you can select from a list of vendors/contractors recommended by Inex (and the latter option gets you a discount). Inex will pick up large items purchased at stores in the DC area. Inex installs all of the product and coordinates the contractors’ work. One of the owners, Chuck McDonald, provided a detailed proposal which identified items/quantities we needed and which specified the work to be done by electricians or plumbers. Chuck and Project Manager Said had great design suggestions that brought a realistic approach to the project and saved us a lot of money. Said was on site each day, supervising the Inex workers (Alberto and Miguel). And he coordinated the work of plumbers from Blake and Wilcox Plumbing who did a great job installing two new radiators and making substantial changes to the plumbing. Said and the Inex crew showed up on time each day, covered the floors with tarps, and cleaned up at the end of each day. We were amazed that they were able to gut the 2 rooms, remove the tile, bath tub and cement floor, and then build the new bathrooms without making a mess. The bathrooms turned out better than we could have imagined. And, half way through the project, they cheerfully permitted us to add an additional item to the scope of work – installation of a tile backsplash in the kitchen. Some tips we learned when ordering tile, plumbing fixtures and radiators: pay attention to return policies (some “special orders” can’t be returned); save shipping boxes (some items must be returned in the original boxes); get more tile than you think you need if you choose a pattern that has to be shipped; build in extra time if you order something that will take weeks for delivery. Bottom line -- we enjoyed working with Chuck, Said, Alberto and Miguel and recommend Inex without hesitation.
December 15, 2016
I have a guest bathroom that I was looking to completely renovate. While not a large bathroom, it needed everything done to it. I talked with a number of contractors and based on the reviews in Washington Consumers' Checkbook and my meeting with Chuck McDonald I chose to go with INEX. From my first meeting with Chuck I felt he understood what I wanted and gave some great suggestions, including some ideas on ways I could save some money. Chuck provided me with a list of licensed contractors that they work with (e.g., plumbers and electricians) whom I hire directly but then INEX does all the coordinating. Prior to startiing work, Chuck and Dermot McDermott, who is one of the three owners of INEX, along with Chuck, met with me to go over the project plans. Note that I provided most of the materials (such as toilet, tile and vanity, but I enjoyed shopping and picking out those items). Dermot managed the renovation with the contractors. He was able to take what I wanted and made it look even better than I could have imagined, including some very tricky glass bubble tile that covers an entire wall. The workmanship is beautiful and the attention to detail is remarkable. Dermot is a lovely, lovely person - very patient and very kind. I highly recommend INEX for any type of contracting work.
September 5, 2016
Based on their outstanding reviews in Checkbook, I chose Inex Construction to remodel the master bathroom in my apartment condo, along with a second, smaller bathroom. I’m very glad I made that decision. Their performance was superlative in each of the four areas that are important to me in construction or remodeling work.
First, reliability. Said, the project manager, and Alberto, the senior craftsman, arrived precisely on time each day, worked a full day, and then cleaned up meticulously when they were done. (They brought their own vacuum cleaner every morning.) No delays, no missed days, no excuses.
Second, craftsmanship. Their tile, cabinet installation and drywall work was gorgeous. When they were done, the master bath looked like a showroom display.
Third, creativity. We wanted a walk-in, barrier free shower with a tile floor in the master bath, which normally wouldn’t have been possible given the configuration of the floor and the impossibility of making any structural changes in the building. Said and Alberto came up with an imaginative plan that solved the problem, and it worked perfectly.
Fourth, integrity under pressure. Good performance when things are going well is commendable, but the real test of a construction firm is their behavior when things go wrong. Inex came through with flying colors here. Midway through the job, a leak behind one of our shower walls caused water to come through the ceilings of two apartments below. Even though the cause was an error on the part of a separate plumbing firm and not Inex’s responsibility, Said and Chuck McDonald, the president of Inex, arrived on the scene within about an hour, reassured the affected neighbors, and made arrangements to return and repair their ceilings if necessary. These actions alone earned them my deep and lasting respect.
All in all, I found Chuck, Said and Alberto a pleasure to work with. Based on my experience, I think you can have confidence that they’ll do an excellent job and that they’ll stick with you until everything is right.
June 23, 2016
We hired Inex Construction to remodel our master bath, which included a removal of the existing shower stall, tile, sink, vanity, and toilet; installation of an updated plumbing system, shower stall, bath fan, new wall and floor tile, and paint. In all, Said and his crew did an excellent job. Their work was nearly flawless, and they quickly (and without any sort of resistance) corrected the few errors they made. The result is a fabulous bath that works efficiently and is very enjoyable to use. We thank Said, Chuck, and the whole Inex team for their efforts, and highly recommend them to anyone who needs their bathroom remodeled.
June 21, 2016
INEX did my kitchen renovation. They are a small company staffed by long-term employees. Everyone was very professional, did excellent work in a very timely fashion, and at a reasonable price (no unexpected costs tacked on). They are expert installers of IKEA kitchens. I recommend them without reservation
May 9, 2016
We had an excellent experience with INEX from start to finish (in March 2016) for the complete renovation of our kitchen. We signed up with Chuck and Said for the general contracting and went with their recommended service providers (electrics, flooring, countertops, windows/doors, plumbing). This meant that the work was seamless and that many of the components were accomplished far quicker than if we 'd gone with any major providers, e.g. our granite countertop measuring happened on a Thursday and the granite was installed the next day - outstanding. The quality and attention to detail was fantastic and we could not be more pleased with the end result - each of the contractors came across as responsive and highly professional/capable, definitely people one could trust. I would highly recommend INEX. Contact Justin email@example.com
December 02, 2015
We are 100% satisfied with the work done by Inex. Response time from the owners is outstanding-- calls and emails are answered within hours (if not minutes). Plus, their prices are excellent. We had them gut a bathroom, install a kitchen backsplash and ceramic tile floor, install crown moulding, take down a wall, and replace doors. Work was started on time, and ended a few days earlier than projected, all within the stated budget--not one penny over. You will have to hire a plumber and electrician, but Inex recommends fine contractors who offer very good rates. Plus, they will deal directly with the contractors, so you don't have to worry about that aspect of the job. Owners Said and Chuck are as nice and helpful as they can be, and their two workers did excellent, neat work. In ordering doors, bathroom fixtures, and ceramic tile we got contractors' rates from TW Perry, Ferguson, and Best Tile, respectively, and that helped our budget as well.
July 18, 2015
This is the very best contractor I've worked with. We recently purchased an Ikea kitchen and hiring INEX was the best decision we made! From the first meeting with Chuck for an estimate to the final details of construction, we have been very satisfied. Dermot was our contractor and he is a pleasure to have in your home! Each day he worked tirelessly with his assistant and would often stay late to complete the day's work to his satisfaction...always leaving the house as clean and neat as possible. The finished product is gorgeous and I'm certain that INEX provided the very best service available! We plan to remodel a few other rooms in our house, and will not entertain any other estimates......INEX will be our only choice!
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March 30, 2015
INEX Construction remodeled our kitchen last year, and in February this year we got them back to remodel one of our two very small bathrooms. After their excellent job in the kitchen we had no hesitation in asking them to return to do the bathroom. Our experience this time was just as good and we have a beautiful new bathroom. Dermot, who worked for us on the kitchen, returned and wrought the same magic in transforming an old worn out bathroom as he did in the kitchen. Chuck and Dermot brought together an outstanding team of guys to take care of plumbing, tiling, and finishing. INEX also has a very good contact with Best Tile. Contract work in your home is always a disruption, but the INEX guys do everything they can to make the job as smooth and livable with as possible. We will bring them back to remodel the second bathroom.
March 11, 2015
We recently renovated the two bathrooms in our home. We got three estimates and decided to go with INEX Construction. INEX’s estimate wasn’t the lowest but it was very reasonable and it fit our budget. We really liked the owner Chuck’s enthusiasm and felt most comfortable with him.
The work started on a Tuesday and should have been completed two Fridays later. Regrettably, the plumber we chose thoroughly botched the plumbing work and we had to fire him mid-project. The entire project then came to a screeching halt as we had to find a new plumber and give him time to fix the first plumber’s mess. By this point the allotted two weeks for completion of the project had passed and INEX had to fit us in their tight schedule whenever possible. What should have taken two weeks unfortunately took over three months to complete. INEX worked diligently with us to finish the work as quickly as possible and in the end, despite additional small setbacks, they did a phenomenal job and we were thrilled with the results. We now have two modern, beautiful bathrooms that we can be proud to show to guests.
Chuck and Said, the project manager, were a pleasure to work with. Despite all the problems and delays we encountered due to the plumbing fiasco, which was outside of INEX’s control, they worked with us to be sure the project was done to our satisfaction and that we were completely happy with the results. They were professional throughout and always treated us as a valued customer. I know from experience that not all contractors would have done the same.
When we are ready to remodel our kitchen we intend to use INEX once again.
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March 10, 2015
My experience with INEX was most positive from beginning to end. Chuck came to my house to see what I planned and then submit an estimate based on that. He did more than that. Chuck also made some good suggestions, ones that would make the finished job look better and cost me less money, even though it meant a smaller job for them. I'm glad I took those suggestions. I also consulted with him via e-mail as I bought some of the material for the project. Chuck always answered promptly.
The estimate was a fair one and which did not have any surprises at the end of the project. Once I accepted the estimate we set the date for the work to start. Work - gutting and rebuilding one small bathroom with shower and miscellaneous jobs such as a new ceiling in other parts of the house - started on the scheduled date. Said and his crew were great, taking care with their surroundings and doing an excellent, professional job. They were also very pleasant and helpful, offering valuable opinions and advice when asked. Except for the two days when the plumber (on the INEX suggestion sheet, who did a great job) and electrician (my own) came to do their part, Said and his crew were there every day. Aside from waiting for the custom-made shower door (installed by the company) which couldn't be measured and ordered until the tile was in the shower, the entire project took just one week and one day.
I'm very pleased with the results and would definitely use INEX again. Family and friends have commented favorably on the finished work. I've already recommended INEX to friends.